FAQ (Help)
These are some of the more common questions we run across from our members. You might not find the answer you were looking for, so in that case email us at staff@recruitlook.com and submit us your question. We will get back with you promptly and consider adding your question to the permanent list of FAQ's. Thank you.
For the Athlete:
Q: What is the difference between a basic membership, an All-Star membership, and a MVP membership?
A: A basic membership is free for anyone. It allows you to become a part of a sports recruiting community like no other. It will help as you begin the recruiting process and deciding on a college. The upgraded memberships enhance your experience at RecruitLook.com, and help maximize your exposure to get recruited. The All-Star membership is a one-time fee of $60.00 and gets you features like:
- Featured Athlete Exposure
- Closer Look Email
- Custom Emails
- 10 College Recruiter’s Contact Info
- 14 MB of Video Space
The MVP membership is a one-time fee of $120 and gets you features like:
- Unlimited Video and Photo Space
- Insider Recruiting Tips
- Unlimited Custom Emails
- Unlimited College Recruiter’s Contact Info
- Your Profile Distributed Through Media Outlets
Q: How do I pay for a VIP membership?
A:First you need to sign up and become a member. Go to the pricing feature on the main header and scroll down to the "pay now" button. Click that and follow the steps by pay pal. Another opiton is finding the "Subscribe" section located at the footer of the website. Click the VIP membership “buy now” and you will be redirected to PayPal. PayPal does an excellent job walking you through the payment steps. If you are a PayPal member you can pay directly from your PayPal account. You don’t have to be a member of PayPal to use their services.
Q: How do I know that the online transaction is safe?
A: PayPal protects your financial information with industry-leading security and fraud protection. None of the information you submit to PayPal is used for anything but paying for a RecruitLook VIP profile. PayPal is a member of the Better Business Bureau Online which enforces strict privacy laws. PayPal will email you a receipt of the transaction.
Q: What if I don't want to pay online?
A: Online transactions are a safer and quicker way to pay for your upgrade. We do however except checks or money order. Make the checks out to Recruit Look, LLC and mail to:
Recruit Look, LLC
7236 Washington Street
Kansas City, Mo. 64114
Make sure the check is in the amount of $60.00 or $120.00, and the username is in the memo. Once we receive the check you will have access to the upgraded features.
Q: Does RecruitLook violate NCAA rules?
A: Becoming a member does not violate any NCAA rules or regulations. RecruitLook wants to help the athletes become familiar with some of the recruiting rules the NCAA has in place. Visit our NCAA Rules and Regulations pages, and learn about the recruiting rules for each sport and each division. There are many rules the NCAA has in place and violating these rules can lead to you becoming ineligible. Although, we would like to make RecruitLook the one stop recruiting hub for athletes, we encourage everyone to visit NCAA.org to learn more.
Q: How do I update my profile?
A: Simply login to your account and go to the "My Account" section located at the top of the website. From there use the buttons to navigate through the settings and make the necessary updates. Updating your profile on a regular basis will bring more traffic to your page.
Q: How do I get a coach to notice me?
A: You need to be proactive and market your talents so coaches will want to recruit you. By creating a profile and listing your academic achievements, athletic accomplishments, and a personal bio coaches will get a better understanding on what kind a person and player you are. RecruitLook's "Closer Look" email sends a snapshot of your profile to coaches via email. Coaches can view the information they are most interested in and start recruiting you instantly. Remember to stay organized and keep track of all contacts you have made and received.
Q: How do I let coaches know of recent stats and press clippings?
A: The best way is to keep your profile up-to-date. Then you can post a blog and let the coaches know you had a career game, or that you were mentioned in your local paper.
Q: How do I upload a photo?
A: To upload a photo you need to first sign in. After you have signed in you can upload a photo one of two ways. The first is by going to the gallery in the footer and clicking on upload your images. Give the image a title, select the category, determine who can view it, tag the photo with several keywords for other members to search, and finally browse your computer and upload the photo. The other way is by going to the submit items tab from your profile. Click the first link that says upload picture and follow the steps above. If you are still having trouble then contact us.
Q: How do I upload a video?
A: Just like adding a photo there are two ways to upload a video. Once you are signed in you can click on the videos link on the main menu bar. From there you simply click add a video. The other option is to click on the submit items section from your profile page. Click to upload a video and get started.
Now that you have found where to add a video, you need to know how to get it onto your page. You can do this a couple of ways. The first option you have is uploading from another site. Choose the option of adding video stream from another website. Select which website you are getting the video from in the dropdown box. Then copy the URL (address of the video in the browser bar) and paste it into the text box. Enter your information about the video. Make sure you have read our terms & conditions so you don't violate any copyright laws.
The other option is uploading from your computer. We are currently working on this option. We want to give you the best uploading option we possibly can. We are currently working out the kinks for this option. Your best bet now is to stream through youtube.com or another website that is ideal for our system.
Q: How do I know how much memory space I have used?
A: Basic members get 8MB, All-Star members get 14MB, and MVP members get unlimited. Anytime you upload new photos or videos you will be using up that storage space. Too see how much space you have used, you will need to go to your account homepage. That is the screen that appears immediately after you login or by clicking My Account. Scroll down to Account Info/Activity and you will see your storage space under the heading "space used".
Q: What are the accepted video formats?
A: We are currently working to allow FFMpeg which allows you to upload videos directly from your computer. The file extensions in which RecruitLook.com can support are:
- .swf
- .mov
- .avi
- .wmv
- .mpg , .mpeg
For the College Coach:
Q: Does RecruitLook violate NCAA rules?
A: Becoming a member with RecruitLook.com does not violate any NCAA regulations. As a coach you can send messages to recruits with our system. It is considered the same thing as an email. Although it is not going directly into their email inbox the message itself is delivered as an electronic message, therefore; making the communication contact legal.
Q: Is there anything on RecruitLook I cannot do as a coach?
A: As a coach you cannot make comments on a recruit’s profile page. You also cannot join certain groups. Groups that promote a certain recruit to sign with your university, or a group that is the official fan club of a certain recruit. If you think you might be violating any rules than contact us immediately.
Q: How do I search for an athlete?
A: Searching for athletes is rather simple. After you log in go to the athlete search located at the top of the website. From there you can search by state, gender, high school, sport, year in school, or athletic position. You can search as detailed as you need or leave some of the fields blank to yield more results. You can click on any athlete from the search and you will be taken to their profile.
Q: Can we have more than one college coach from the same college as members?
A: Yes. Your university or college can have unlimited memberships. Each coach just needs to register separately.
Q: Can I promote a camp or clinic to high school athletes?
A: RecruitLook.com is a great place for you to promote your camp, tournament, clinic, or showcase. The best part is we won't charge you a dime. Depending on what you are promoting should help determine which section to add your listing. The Event section is a great place for camps and clinics. It is loaded with options and even gives you a banner ad with code for you to promote on other websites. The classifieds section is great place to list any job openings at your school along with camps, tournaments, and clinics.
Q: How do I know the athletes are submitting accurate information?
A: We take a few measures to ensure our members submit accurate information to help you in evaluating players. New profiles are viewed by our staff and monitored when updated. Any suspicious stats or highlight films will force us to contact that athlete's high school or club coach. We also conduct "random" verification searches on a weekly basis. Our staff picks profiles randomly, and contacts their high school coaches for them to confirm the athlete's information. While continuously monitoring our members, we are striving to come up with new fraud measures to get the most truthful and accurate information for our college coaches.
Q: What other purposes does RecruitLook.com offer to me as a coach?
A: RecruitLook.com was created with the idea in mind that this will be a recruiting community. Therefore, there are plenty of features that you can benefit from besides evaluating athletic talent. Take a look around the site and if you have any questions, or if you have any ideas on how to improve our community then contact us.
